Customer Information
01. Company Identity
- For orders in our online store, the contract is with:
- Mi Camino, a project by:
- Plagge.IT - Software Development
- Lothringerstr. 53
- 52070 Aachen
- Germany
- Please direct questions about the order or complaints to our customer service.:
- - by phone: +49 (0)241 5310221 (english, german), monday to friday between 10:00 AM and 3:00 PM
- - via email: info@mi-camino.com
02. Conclusion of the contract
- The contract is only concluded upon sending the order confirmation via e-mail or alternatively upon sending the goods to you.
- Your order signifies your binding offer to us to conclude the contract with you.
- During the ordering process in the last step „Order Summary“, you have the opportunity to review all information (e.g., name, address, payment method, items ordered, etc.) to double-check and make any necessary changes before you conclude your order. The order is concluded after entering all information during the ordering process and by clicking on „Order“ at the bottom of the „Order Summary“ page.
- First, we send an order confirmation via e-mail. We can accept your contract offer (order) within two (2) days by sending an order confirmation or, alternatively, by sending the goods.
03. Conditions
Right of Withdrawal
You may withdraw your contract declaration in writing (i.e. letter, email) within 14 days using our withdrawal template (download here). The withdrawal deadline begins after receipt of this notification in writing, but not before receipt of the goods (in case of recurring deliveries of similar goods not before receipt of the first partial delivery) and not before fulfilling our obligations to inform under art. 246 para. 2 in connection with para. 1 sec. 1 and 2 EGBGB (Introductory Law to the German Civil Code) and our obligations according to para. 312e sec. 1 sentence 1 BGB (German Civil Code) in connection with article 246 para. 3 EGBGB (Introductory Law to the German Civil Code). The withdrawal period is kept by sending the withdrawal declaration. The right to withdrawal expires 1 year from the expiry of the 14-day period. A withdrawal must be sent to:
- Mi Camino, a project by:
- Plagge.IT - Software Development
- Lothringerstr. 53
- 52070 Aachen
- Germany
- Email: info@mi-camino.com
Consequences of Withdrawal
Where withdrawal applies and comes into action, the mutually received goods are returned and any accrued benefits (e.g. interest) are paid out. If you cannot or can only partially or in deteriorated condition return the goods you received from the supplier, you are obligated to compensate for the lost value. When it comes to the deterioration of the product, you only have to compensate to the extent that the deterioration is due to use beyond examining the product. „Examination“ is defined as testing and trying out the goods, as is possible and common in brick-and-mortar stores.
Shippable items are to be returned at our risk. You have to bear the shipping cost. Non-shippable orders will be collected at your place.
Obligations to reimburse payments must be fulfilled within 30 days. The period begins for you upon sending your contract withdrawal or returning the goods, for us with their reception.
End of Withdrawal Declaration
Exceptions
The right of withdrawl does not a apply,
- where the customer is a business according to para. 14 of the German Civil Code (BGB) and acted as a business (company or self-employed) in the conclusion of the contract;
- for distance contracts for the supply of goods which are manufactured according to customer specifications,
- for distance contracts for the supply of goods, which are clearly tailored to personal needs.
04. Storage of Contract
- We store your order and the ordering details you entered. If you wish to receive a printout of your order, please do so using the appropriate menu item of your browser. After the ordering process and after clicking „Order“ on the „Order Summary“ page, you will receive an email containing the details of your order.